Cancellation & Refund Policy

1. Purpose

At Coastal Aquaculture Research Institute Pvt. Ltd., we are committed to delivering exceptional service to our customers. This Cancellation and Refund Policy sets forth the procedures and guidelines for handling cancellations and refunds for transactions managed directly by our in-house team.

2. Cancellation Policy

2.1 Cancellation Requests

All cancellation requests must be submitted directly to our in-house team. To initiate a cancellation, please contact:

• 1st Level Support: Ramya Karthick, Manager - Research and Operation, Email: ramya.karthi@aquaconnect.blue
• 2nd Level Support: Karthivelan Selvaraj, Chief Operating Officer, Email: karthi@aquaconnect.blue

2.2 Cancellation Timeframe

Requests for cancellations must be made within 2 working days of the order confirmation to be eligible for processing.

2.3 Cancellation Confirmation

Upon receipt of a cancellation request, we will confirm the cancellation via email or phone. This confirmation will include relevant details regarding the cancelled order.

2.4 Response Time

All cancellation requests will be addressed within 2 working days. If additional information is needed, our team will reach out to the requestor directly.

3. Refund Policy

3.1 Eligibility for Refunds

Refunds will be processed for cancellations that comply with our cancellation policy. Please note that refunds are applicable only for transactions managed by our in-house team.

3.2 Processing Time for Refunds

Once a cancellation is confirmed, a resolution will be provided within 14 working days. Refunds will be issued via the original payment method used for the transaction. Please be aware that processing times may vary based on your financial institution.

3.3 Documentation Requirements

To facilitate the refund process, we kindly request that all necessary documentation, including proof of cancellation, be provided to our team. This may include order confirmation numbers or any relevant correspondence. Our team is committed to processing your request efficiently once all required information is received.

4. General Terms

4.1 No Online Transactions

All transactions are conducted directly with our customers. Therefore, there are no online orders involved, and all cancellations and refunds are managed by our in-house team.

4.2 Policy Modifications

Coastal Aquaculture Research Institute Pvt. Ltd. retains the right to modify this Cancellation and Refund Policy at its sole discretion. Any updates or changes will be communicated through our website or directly to the affected parties.

4.3 Compliance with Laws

This policy is governed by applicable local laws and regulations. In the event of any conflict between this policy and the law, the prevailing law shall take precedence.

Contact Information

For inquiries regarding cancellations or refunds, please contact our support team using the information provided above. We are committed to addressing your concerns promptly and effectively.