Shipping Policy

1. Introduction

This Shipping Policy outlines the terms and conditions under which Coastal Aquaculture Research Institute Pvt. Ltd. (Aquaconnect) processes, ships, and delivers orders to our customers. By placing an order you agree to comply with and be bound by this policy.

2. Order Confirmation

Order Acknowledgment: Upon successful placement of an order, a confirmation message will be sent to the customer’s registered contact information within 1 working day. This confirmation will include:

• Order number
• Details of purchased items
• Estimated shipping timelines
• Any special instructions or considerations

3. Shipping Timeline

3.1 Processing Time

Orders will be processed and shipped within 2 working days following confirmation and approval by our backend operations team. Processing times may vary due to:

• High order volumes
• Holiday seasons
• Inventory availability

3.2 Shipping Method

Aquaconnect utilizes reliable shipping carriers to ensure timely delivery. The specific shipping method will be determined based on:

• The nature of the products
• Destination
• Delivery urgency

4. Delivery Information

4.1 Delivery Location

Orders will be delivered directly to the customer’s specified address during order placement. It is the responsibility of the customers to provide accurate delivery details.

4.2 Proof of Delivery

Proof of delivery will be collected from the customers upon delivery. Acceptable forms of proof include:

• A physically signed delivery receipt
• A digital confirmation via email or mobile application

5. Delivery Timeline

The standard delivery timeframe is 3 to 9 working days from the date of shipment. The estimated delivery time is subject to the shipping carrier’s policies and the geographical location of the delivery.

Unforeseen Circumstances: In the event of unforeseen incidents such as natural disasters, extreme weather conditions, or transportation delays, Aquaconnect will take proactive measures to address any issues and expedite the delivery process.

6. Delayed Deliveries

6.1 Customer Inquiries

If an order is not delivered within 15 working days from the shipment date, customers are encouraged to contact our supply chain team for updates and assistance.

6.2 Contact Information for Delayed Deliveries

• 1st level Escalation: Pravin Kumar, Manager-SCM, Email: pravinkumar.r@aquaconnect.blue
• 2nd level Escalation: Nishanth Sengutuvan, AVP-Supply Chain Management, Email: nishanth@aquaconnect.blue

7. Shipping Fees

Charges: Shipping fees will be calculated based on various factors including order size, weight, and destination. These fees will be communicated during the order confirmation process and are subject to change based on shipping carrier policies.

8. Returns and Exchanges

Policy on Returns: Due to the specific nature of our products, all sales are considered final and non-refundable. We do not offer returns or exchanges, so we encourage customers to review their purchases thoroughly before completing the transaction.

9. Changes to Shipping Policy

Policy Modifications: Aquaconnect reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

Contact Us

For any questions, concerns, or inquiries regarding our shipping policies, please contact our support team using the information provided above. We are committed to addressing your concerns promptly and effectively.